• Guidelines for Opening

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  • Bay Area Under State's New Regional Stay at Home Order

    On December 4, several Bay Area counties, including Santa Clara, announced that given the sudden, rapid spike in COVID-19 cases and the significant increase in hospitalizations, the State's Regional Stay Home Order will be in place until at least January 4.

    The new order closes indoor and outdoor dining, personal care facilities, and many other non-essential services. In addition, a 14-day quarantine is required on any travel greater than 150 miles. Santa Clara is also under a 10pm curfew until at least December 21.

    The order instructs you to stay home as much as possible, but does not prevent leaving your residence as long as you do not engage in any interaction with (or otherwise gather with) anyone from another household, except as specifically noted

    All residents need to continue to wear a mask, perform social distancing, and wash hands frequently.

    The full details of the State's Regional Stay Home Order can be found here.

  • What is closed under the Regional Stay Home Order:

    • Indoor and outdoor dining. Restaurants are open only for take-out, pick-up, or delivery
    • Hair salons and barbershops
    • Personal care services
    • Hotels and lodging are open only for critical infrastructure support
    • Indoor and outdoor playgrounds
    • Indoor recreational facilities
    • Museums, zoos, and aquariums
    • Movie theaters
    • Bars, breweries, distilleries, and wineries
    • Family entertainment centers
    • Cardrooms and satellite wagering
    • Live audience sports
    • Amusement parks

    What is Open?

    The following sectors are open with additional modifications in addition to 100% masking and physical distancing:

    • Retail: indoor operation at 20% capacity with entrance metering and no eating or drinking in the stores. Additionally, special hours instituted for seniors and others with chronic conditions or compromised immune systems. 
    • Shopping centers: indoor operation at 20% capacity with entrance metering and no eating or drinking in the stores. Additionally, special hours instituted for seniors and others with chronic conditions or compromised immune systems.
    • Offices: remote only except for critical infrastructure sectors where remote working is not possible
    • Places of worship and political expression: Outdoor services only
    • Outdoor recreational facilities: only without any food, drink or alcohol sales. Additionally, overnight stays at campgrounds will not be permitted.

    The following sectors are allowed to remain open when a remote option is not possible with appropriate infectious disease preventative measures including 100% masking and physical distancing:

    • Critical infrastructure 
    • Schools
    • Non-urgent medical and dental care
    • Child care and pre-K
  • New Mandatory Directives and Information

    Implementing State's Regional Stay At Home Order (through January 4)

    Capacity Limitations


    Personal Care Services (Revised)

    Dining, Bars, Wineries, and Smoking Lounges


    Search for a specific sector or activity here

  • To Operate Outdoors in Mountain View

    You need to follow the State and County guidelines detailed above, as well as specific City guidelines as follows:

    Castro StrEATs

    At a minimum, participating businesses must remove chairs to prevent people from dining outdoor. For the businesses using the loaned picnic tables, Streets crew will remove the picnic tables next week and bring them back when the order is lifted. The street will also remain closed. More details on Castro StrEATS can be found here.

    Outdoor Mountain View!

    At a minimum, participating businesses must remove chairs to prevent people from dining outdoor. However, to ensure customers have accessible and available parking for takeout and delivery, you may want to remove outdoor dining equipment from the parking space(s) All other guidelines for Outdoor Operations remain in place and can be found here.

  • What All Businesses Must Do to Operate

    • Submit new Social Distancing Protocol form to the County: Under the October 5 County Health Order, all businesses must submit a NEW Social Distancing Protocol form, whether you are already open and have previously submitted one, or are opening for the first time. This requirement is being rigorously enforced as of October 14. Please follow the link and read the instructions, then scroll to the bottom of the page to access the form.
    • Social Distancing: All businesses must require employees and customers to wear face coverings according to new face covering protocols, maintain at least 6 feet from others at all times, and provide hand washing/sanitizing supplies to customers and staff.
    • Industry-Specific Directives: Businesses must follow any industry-specific directives from the Health Officer, and any industry-specific guidance from the State. See below for current list.
    • Capacity limits: Businesses can have no more than one worker per 250 gross square feet and no more than one customer per 150 square feet of space open to the public in the facility at one time.
    • Reporting COVID-19 Cases to Public Health: Businesses must alert the Public Health Department if workers test positive for COVID-19, and ensure workers alert their employers if they were at work while infectious.
    • Telework: All workers who can do their jobs from home are required to work remotely.


  • Social Distancing Protocol Form - New Form Required as of October 14

    The Social Distancing Protocol associated with the new Order contains updated requirements.  Prior protocols will no longer be valid as of October 14th.  Businesses that are already operating under the existing Health Order must complete and submit the new Social Distancing Protocol to remain in operation.  Those businesses that are newly allowed to reopen under the Risk Reduction Order must complete the new Social Distancing Protocol prior to reopening.

    Submitting the Social Distancing Protocol - REQUIRED

    • All businesses must complete and submit a Social Distancing Protocol through the County's online portalThis is required even if you completed a Social Distancing Protocol prior to October 14.
    • When you complete the Protocol, you will have access to signs and posters, including "COVID-19 Prepared"
    • You will need to post signs to keep workers and customers informed of social distancing, face covering, and hygiene requirements.

    The Protocol form calls for you to do the following:

    • Train workers on how to be safe at work.
    • Direct sick workers to stay home, and screen all workers for symptoms.
    • Perform and report results of contact tracing.
    • Adhere to new capacity requirements, and maintain social distancing.
    • Make soap and water or hand sanitizer available for cleaning hands.
    • Thoroughly and regularly clean facilities.


  • For More Information

    Blueprint for a Safer Economy

    The County's Public Health Order Information Page

    The County's Business Landing Page for businesses to find resources related to requirements for operation, workforce resources, safety guidance for workers, and other resources

  • We are extremely grateful to the following companies and individuals for their support of the Chamber

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  • Amine Khechfe • Cecile Currier • Ken Rosenberg • Katie Ferrick • John Zirelli • Diana Bautista